Excellence in Customer Service

Three time winner of the prestigious Stevie award in 2018, Securus Technologies. The Stevie Awards are given to business who show excellence across 14 main business categories. Michael P. Gallagher, founder of the Stevie Awards, conceived the awards, as a way to “restore public confidence and investor trust”. During the early 2000s, there was heavy public scrutiny towards corporate scandals and overall trust, regarding business professionals.


February 23rd in Las Vegas, Nevada, the 2018 Gala Banquet and Awards Ceremony was held to present the recipients of the Stevie Awards for Sales and Customer Service. Over 2,500 nominations from the business world was considered. Securus Technologies’ Corporate Escalations team was awarded the Gold for Customer Service Complaints Team of the Year. The Silver for Customer Service Professional of the Year went to Securus Technologies’ Zelperita Jackson, and the Bronze went to Securus’s Video Visitation Team, for Front Line Customer Service.It is actual no surprise Securus Technologies was recognized for outstanding customer service. Understanding the importance of good public relations is what allows Securus to develop cutting edge technology to serve the needs of their customers.


Securus Technologies, is a prison technology company, founded in 1986. Illegal contraband within the prison system pose a serious threat to public safety and the employees of the correctional facility. The illegal smuggling of drugs, including cigarettes, and even cell phones are huge problems for the American Prison system.

Securus’s is helping combat unauthorized cellphone usage by prison inmates, with their Wireless Containment Solution. The Wireless Containment Solution prevents unauthorized cellphones from reaching a cell phone tower, rendering the phone useless. Inmates have to invent innovative ways to acquire the illegal contraband. Traditionally contraband is smuggled in by prison guards, other correctional facilities employees. Now that drones are becoming more prevalent, inmates look to exploit a potential opportunity to smuggle contraband. Drones are beginning to be used more and more by inmates to get illegal contraband into the correctional facility.

Securus has created what they call an “active pilot program, that uses drone detection technology” in an effort to combat this growing issue. Securus’s plans to deploy a digital antenna structure (DAS), which is a network of antenna modules. This array or network of antennas are to be used to detect the presence of drones in the area.

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