Excellence in Customer Service

Three time winner of the prestigious Stevie award in 2018, Securus Technologies. The Stevie Awards are given to business who show excellence across 14 main business categories. Michael P. Gallagher, founder of the Stevie Awards, conceived the awards, as a way to “restore public confidence and investor trust”. During the early 2000s, there was heavy public scrutiny towards corporate scandals and overall trust, regarding business professionals.


February 23rd in Las Vegas, Nevada, the 2018 Gala Banquet and Awards Ceremony was held to present the recipients of the Stevie Awards for Sales and Customer Service. Over 2,500 nominations from the business world was considered. Securus Technologies’ Corporate Escalations team was awarded the Gold for Customer Service Complaints Team of the Year. The Silver for Customer Service Professional of the Year went to Securus Technologies’ Zelperita Jackson, and the Bronze went to Securus’s Video Visitation Team, for Front Line Customer Service.It is actual no surprise Securus Technologies was recognized for outstanding customer service. Understanding the importance of good public relations is what allows Securus to develop cutting edge technology to serve the needs of their customers.


Securus Technologies, is a prison technology company, founded in 1986. Illegal contraband within the prison system pose a serious threat to public safety and the employees of the correctional facility. The illegal smuggling of drugs, including cigarettes, and even cell phones are huge problems for the American Prison system.

Securus’s is helping combat unauthorized cellphone usage by prison inmates, with their Wireless Containment Solution. The Wireless Containment Solution prevents unauthorized cellphones from reaching a cell phone tower, rendering the phone useless. Inmates have to invent innovative ways to acquire the illegal contraband. Traditionally contraband is smuggled in by prison guards, other correctional facilities employees. Now that drones are becoming more prevalent, inmates look to exploit a potential opportunity to smuggle contraband. Drones are beginning to be used more and more by inmates to get illegal contraband into the correctional facility.

Securus has created what they call an “active pilot program, that uses drone detection technology” in an effort to combat this growing issue. Securus’s plans to deploy a digital antenna structure (DAS), which is a network of antenna modules. This array or network of antennas are to be used to detect the presence of drones in the area.

Securus Technologies Highly Competitive Correctional Firm

Securus Technologies is one of the top most companies in the correctional field with an excellent track record. It has one of the most extensive portfolios of products and services it offers to the penitentiary area, and the list continues to expand with time as the company has been investing massively in researching on and developing new products.


The company has an accurate system of surveying the correctional field and taking ideas from the end users it to develop products and services that precisely meet the requirements of the inmates and the law enforcement agencies. Securus Technologies has its headquarters in Dallas, Texas, where it also has a research facility. The CEO of the company, Rick Smith, has given an open invitation to the company’s investors and customers to visit the research facility of the company to check out the development it has made in building new age correctional technology.


Securus Technologies was established nearly three decades back in 1986, and since then has been dominating the correctional sphere. One of the sub-fields dominated by Securus Technologies is the inmate communication services. Over a million inmates are entirely dependent on Securus Technologies for the communication services that have helped them give a new lease of life by allowing them to talk to their loved ones. Staying away from the family in prison is no small deal, and the company understands what the prisoners must be going through. Securus Technologies aims to develop communication products that would give inmates more opportunities to connect with their loved ones without spending a lot, and hopes that it would be a possibility in the future.


Securus Technologies publishes press releases from time to time to showcase what the company has been up to. Recently, it issued a press release where it displayed the positive comments it has been getting from the law enforcement officers for a while.



Securus Technologies Key in the War on Drugs in Prison

The war on drugs inside the prison is just as serious as it is on the outside. The big difference is that me and my fellow corrections officers are in close contact with inmates who become much more dangerous when they are high. If even one inmate were to take too much heroin or crack, then not only am I in danger, but so is all the visitors, staff, officers, and other inmates. This is why we spend a considerable part of our day making sure that drugs are not making their way into our prison.


To stamp out any chance of illegal drugs getting into our facility, my team of corrections officers have a routine we follow each day that allows us to identify any instances of drug use. The first thing we do is send a group of officers to the visitor center each day and search both the inmates and the guests. These guests are warned about taking anything into the jail and trying to pass it to the inmates. My team will search the cells too while inmates are either eating or in the yard, while another team inspects all the mail.


When Securus Technologies put their inmate call monitoring system in our jail, we gained one of the more powerful resources that we have had to date. The LBS software can detect conversations across all the lines, and alert my team if inmates are talking about a number of things. We use the system to allow us to be in one place while the calls are closely monitored. Now when inmates are trying to ask family or friends to sneak them in some drugs, we take action. If inmates are using or hiding drugs, we can take action immediately and make the facility safer for everyone.

Why Securus Technologies is Considered To Be a Wonderful Program For Inmates and Visitors To Stay Connected With One Another

Securus Technologies is a wonderful program that’s enabling visitors to take advantage of opportunities in which they can provide their visitors with a way of visiting/communicate with them via methods of videoconferencing, thus, eliminating their needs of physically visiting them at their place of confinement. This is a tremendous advantage for inmates’ visitors are they’re provided with an opportunity of engaging in a visitation session with their relative, friend, co-worker, or significant other without having to actually visit their place of confinement. If you’re not sure exactly what you may need to be looking for pertaining to the program, then it’s advisable for you to visit the website that’s been designed by its engineers/developers, as you’ll be able to find a myriad of details pertaining to it.


Whether you’re aware of it or not, signing up for a typical form of visitation session in which the visitor(s) are required to physically visit a correctional facility can be a lengthy process. Such a process often consists of inmates and their visitors coordinating with one another to where they can set up an appointment that is convenient for both of their schedules. After coordinating with one another, either the inmate or visitor(s) are required to contact the communications/visitation department of the particular correctional facility in which the inmate is confined in so that they can set up an appointment session. Appointment scheduling can be time consuming and end up with results of times/dates that are not necessarily too convenient for the visitor(s.) This is why Securus Technologies is becoming a form of communication/visitation for both inmates and visitors that is truly considered to be convenient and an optimal choice for staying connected. Contact one of the company’s help desk professionals to receive the guidance and assistance that you need to begin utilizing the program today.


Why Securus Technologies is a Vital Tool For Communicating

If you’re wanting to communicate with an inmate who has been incarcerated within the premises of a jail for quite some time but have been unable to visit, then perhaps this new state-of-the-art program called Securus Technologies can help you in achieving what you have been wanting to do.


Securus Technologies is a program that has been presented to our communities as a communications tools that allows people to chat with inmates who may be their relatives, significant others, or friends via methods of video conferencing on computer devices. It is a very convenient form of communications that makes visitation easy, as opposed to what is typically known as being a lengthy process. Setting up appointments for visitation can be difficult when appointments are taken up due to busy jail times.


Jails are often so busy that making appointments can be difficult as the times are scheduled and taken up by other visitors of other inmates. Securus Technologies skips the physical jail scheduling appointment making process and simple allows people to schedule appointments in which they can have a visitation session with the inmate through a video conferencing session. The sessions are monitored by law enforcement agencies and has been vital in uncovering crimes in the past as certain things within the video chats may be discussed and be of criminal nature. Please be sure to contact one of the help desk’s representatives as they will be glad to assist you with any concerns, questions, or remarks you may have in pertinence to the program. Please note that it is a program that is to be used as a way to communicate and keep in touch and not necessarily for every day use. Jails will often require the scheduling to be approved by them so visit the website to see if the correctional facility where the inmate is jailed in allows its usage.